Outbound Customer Service Advisor

2018-02-23 16:48:401970-01-01Contact Careers
Job Type Permanent Full Time
Location Sheffield
Area Sheffield, South Yorkshire Sheffield
Sector Agents - Customer Services
Salary £17,500 + Bonus
Start Date ASAP
Advertiser remoteapi
Job Ref RCCO
Job Views 88
Our Client is searching for talented customer services professionals to join our Proactive Customer Service team based at our their office Sheffield city centre.

You will:
- Have previous experience in a customer facing roles.
- Be availble to complete 2 weeks of full time training.
- Have demonstrable experience of dealing with a variety of customer queries with a resolution focused approach.
- Share our values and have an appreciation for our mission to excite and entertain the nation.
- Be passionate about people with a good understanding of what an excellent customer journey should look like.
- Be tenacious and resolution focused in your ambition to deal with customer queries effectively and efficiently.
- Preferably have experience in a contact centre environment (inbound and/or outbound) and relish the prospect of working in a dynamic, fun and spirited team.
- Be fully engaged with our employer brand and have a mature and professional attitude to dealing with our customers who gamble on our core brand websites
- Be available to work 40 hours per week: Monday to Friday between in 8 hours shifts that fall between 10am and 8pm.

We will:
- Offer you full systems training to enable you to communicate with our Digital Customers across Telephone, Live Chat, Email and Social.
- A comprehensive induction covering our company, our values, work ethics, and opportunities excel across Customer Operations and the wider company.
- Empower you to become an absolute ace at resolving technical account issues for our online-gaming admin systems and full product suit.
- Train you to use the leading customer outreach techniques
- In return for your commitment to our company we will give you a platform to identify and achieve your careers aspirations.

You will get:
- A starting salary of 17.5k per year plus opportunity to achieve a bonus per annum - 23 days annual leave per annum plus bank holidays
- Access to Company Lifestyle and its benefits across Leisure, healthcare and discounts on purchases.
- Free employee on - site car parking
- The chance to join a vibrant, focused and fast-paced team in a modern and forward thinking work environment. 
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