Planning Analyst

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2018-03-28 08:45:521970-01-01Contact Careers
Job Type Permanent Full Time
Area Sheffield, South Yorkshire
Sector Planners
Salary Negotiable
Advertiser remoteapi
Job Ref PAV
Job Views 87
Location - Sheffield

Salary – negotiable depending on experience

Basis – Full time, permanent

My client is an established and continually growing outsourcer based in South Yorkshire. They are currently seeking a suitably experienced Planning Analyst to join their Resource Planning team. To be considered you'll need to have proven experience in a resource planning role within a call centre environment.

Job Purpose:
To support Planning Managers in their role by ensuring all schedules/plans are rolled out effectively. To liaise with operations and other stake holders and ensure business goals are met.

Accountabilities & Activities
  • Produce shifts for recruitment.
  • Maximise schedule fit.
  • Authorisation of Change of Hours requests
  • Optimisation of off phone activity before schedules are locked down and published
  • Assist the Planning Managers with shift reviews as necessary
  • Attend planning meetings and discuss changes required to improve performance
  • Deal with all shift related emails regarding change of hours etc.
  • Produce all standard reports and check validity of staffing numbers i.e. FTE report, staffing summary, declarations etc.
  • Produce weekly planning reports (IDP’s etc)
  • Maintain the data held within eWFM, to ensure accuracy of data specifically;
  • Adding New employees from the HR database
  • Adding agent schedules and training segments into trial schedules
  • Scheduling Meetings & 1-1 for agents
  • Maintaining Team Structures
  • Updating agent schedules after a change of hours request has been authorised
  • Maintaining employee information
  • Moving agent department assignments as a result of redeployment
My client is looking to move quickly on this role so if you can demonstrate the relevant experience and would like to be considered please apply without delay.
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