Case Handler

2018-04-05 13:27:051970-01-01Contact Careers
Job Type Permanent Full Time
Area Leeds, West Yorkshire
Sector Agents - Customer ServicesOperations - Administration
Salary 20,700
Start Date 12/04/16 or 26/04/16
Advertiser remoteapi
Job Views 31
Job Title - Case Handlers
Location - Leeds City Centre
Hours - Monday to Friday 3pm – 11pm
Salary - £18,000 + 15% Shift Allowance (£20,700 With Shift Allowance)

About the role:
Our client is looking to expand their team of PPI case handlers, based in Leeds city centre.
Having full ownership of your own PPI case load, investigating and reviewing cases. Delivering a first-class customer service, accurately reviewing the file, identify all the facts and agree a fair outcome for both the customer and the bank. You will then explain your decision to the customer, effectively and professionally both verbally and in writing.
If you’re driven and customer focused this is the team for you, if you have a background in the following areas this is a great opportunity for yourself:
Administration, Customer Service, Complaints handling, Case handling, PPI, Investment, Financial services
Full training and support will be provided by our team of experts including Trainers, Subject Matter Experts (SMEs) and Team Managers.

What they are looking for:
  • Be customer focussed with a genuine desire to deliver an outstanding service
  • Possess professional and friendly communication skills both written and verbal
  • Enjoy problem solving, identifying all the facts and making a fair decision
  • Enjoy working in a target driven environment (and getting the recognition you deserve)
  • Love being part of a friendly and supportive team
  • Have confident IT skills, adaptable to learning new systems
  • Have a flexible and adaptable approach and be comfortable with change
  • Be able to make own decisions, take accountability
  • Work autonomously
  • Take ownership for quality and accuracy
Why this role:
Our clients ethos is training and development aren't optional extras: they're how they view a role. They will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. Giving you 23 day's holiday pro-rata (rising to 27 days) and a company pension scheme along with life assurance and access to voluntary benefit options including; child care vouchers, share ownership plan, additional private healthcare insurance, holiday buy/sell and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
Full training and support will be provided by our team of experts including Trainers, Subject Matter Experts (SMEs) and Team Managers.

Apply today if you are ready for a new challenge!
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